Shopee Open Platform

Connect your Shopee merchant store to DOSClaw AI agents. Enable automated product recommendations, instant variant availability checks, live shipping status lookups, and customer chat assistance across Southeast Asia.

Capabilities & MCP Tools

MCP Tool	Operation	Description
search_products	Read	Search store catalog across Shopee items by keyword, item ID, or category.
get_product_detail	Read	Retrieve variant specifications, promotional prices, and real-time stock levels.
check_order_status	Read	Query order status using Shopee Order SN (serial number) to report package tracking and delivery stage.
get_shipping_info	Read	Retrieve tracking numbers, logistics partner info (Shopee Xpress, SPX, J&T), and estimated arrival.

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Prerequisites

1. An active Shopee Seller Center account in Vietnam, Singapore, Malaysia, Philippines, Thailand, or Indonesia.

2. Store login credentials with permissions to authorize third-party applications.

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Setup Guide

Step 1: Authorize Shopee Store

1. In the DOS.AI Dashboard, navigate to Integrations $\rightarrow$ Shopee Open Platform.

2. Click Connect Shop.

3. Select your store region (e.g. Vietnam - VN, Singapore - SG).

4. You will be redirected to the official Shopee Open Platform authorization portal (partner.shopeemobile.com).

5. Log in with your Shopee Seller account and review the requested permissions:

   • Item Management & Catalog Read

   • Order Management & Logistics Tracking

6. Click Confirm Authorization.

7. Once confirmed, you will be redirected back to DOS.AI, where your shop_id is registered and verified.

Step 2: Bind Shopee to Your AI Agent

1. Navigate to Agents $\rightarrow$ select your agent $\rightarrow$ Integrations.

2. Enable the Shopee connector for this agent.

3. If you run multiple stores (e.g. Shopee + TikTok Shop or Haravan), DOSClaw's Multi-Platform Commerce Router allows the agent to search across all stores simultaneously, qualifying item codes as shopee:<item_id>.

4. Click Save.

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Example Agent Interactions

Product & Stock Inquiries

Customer: "Shop ơi son Black Rouge A12 còn hàng không, có ship hỏa tốc không?" AI Agent: Calls get_product_detail({ "query": "Black Rouge A12" }) Response: "Dạ chào bạn, Son kem Black Rouge Air Fit Velvet Tint màu A12 bên shop hiện còn sẵn 45 cây tại kho ạ. Shop có hỗ trợ Shopee Hỏa Tốc (giao trong 2h) bạn nhé! Bạn đặt hàng qua link Shopee của shop tại đây nha: [Link]"

Order Tracking

Customer: "Kiểm tra đơn Shopee 260815AB1234 giúp mình với" AI Agent: Calls check_order_status({ "order_sn": "260815AB1234" }) Response: "Đơn hàng 260815AB1234 của bạn đã được bàn giao cho đơn vị vận chuyển SPX Express vào sáng nay, dự kiến giao vào ngày mai 17/08 ạ!"

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Security & Reliability

• Token Refresh: Shopee OAuth tokens expire every 4 hours and are automatically refreshed by DOS-Me background workers using the encrypted refresh token.

• Push Notifications: Inbound order status changes are synced in real time via Shopee Push API.

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Troubleshooting

Issue	Cause	Solution
Authorization timeout	Browser session expired	Ensure you complete the Shopee Seller login within 3 minutes of opening the OAuth link.
Shop ID disconnected	Store permissions changed	Click Reconnect in DOS.AI dashboard to issue fresh tokens.
Order SN not found	Order belongs to a different shop	Verify that the order was placed on the authorized Shopee store.