> For the complete documentation index, see [llms.txt](https://docs.dos.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dos.ai/dosclaw/plugins-and-connectors/ecommerce.md).

# E-Commerce

Connect your online storefronts, marketplaces, and physical retail POS systems to DOSClaw AI agents. Enable agents to search product catalogs, check live multi-branch inventory, track orders, and assist customers with purchases across all chat channels.

## Supported Platforms

| Platform                                                                     | Channel / Type               | Key Capabilities                                            |
| ---------------------------------------------------------------------------- | ---------------------------- | ----------------------------------------------------------- |
| [TikTok Shop](/dosclaw/plugins-and-connectors/ecommerce/tiktokshop.md)       | Video & Live Commerce        | Live stream inquiries, variant lookup, order status         |
| [Shopee Open Platform](/dosclaw/plugins-and-connectors/ecommerce/shopee.md)  | Marketplace (SEA)            | Product search, variant stock, live shipping tracking       |
| [Haravan Omnichannel](/dosclaw/plugins-and-connectors/ecommerce/haravan.md)  | Omnichannel Retail (Vietnam) | Real-time catalog, multi-warehouse stock, order fulfillment |
| [Shopify](/dosclaw/plugins-and-connectors/ecommerce/shopify.md)              | Global Storefront            | Product search, multi-currency pricing, cart assistance     |
| [KiotViet Retail POS](/dosclaw/plugins-and-connectors/ecommerce/kiotviet.md) | Retail POS (Vietnam)         | O2O offline-online sync, branch stock, barcode lookup       |
| [WooCommerce](/dosclaw/plugins-and-connectors/ecommerce/woocommerce.md)      | Self-Hosted WordPress        | Storefront products, order management, coupons              |

***

## Multi-Platform Commerce Suite

Many merchants sell across multiple platforms simultaneously (e.g. Shopee + TikTok Shop + physical store using KiotViet).

DOSClaw provides native **Multi-Platform Commerce Aggregation**:

* **Unified Product Search**: When a customer asks about a product, the agent can query multiple connected stores at once.
* **Platform-Qualified Identifiers**: Items are tagged with platform prefixes (e.g. `shopee:12048512`, `kiotviet:SP00142`) so stock checks and orders route to the correct platform automatically.
* **Connector Cache Shield**: High-concurrency read operations are cached with singleflight de-duplication to prevent rate limit exhaustion during flash sales.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.dos.ai/dosclaw/plugins-and-connectors/ecommerce.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.