Facebook Messenger

Connect your Facebook Pages to DOSClaw to automate customer support, answer product questions directly in Messenger, and turn post comments into private conversation threads.

Capabilities

• Page Direct Messages: 24/7 automated responses to inbound customer inquiries in Messenger.

• Comment-to-Inbox (Auto-DM): Automatically send a private message to users who comment on your Facebook posts.

• Interactive Quick Replies: Action chips and buttons that let users choose options with one tap.

• Product & Order Inquiries: Connect with your store catalog to recommend products and check delivery status.

• Human Takeover: Live agent status sync with Meta Business Suite Inbox.

---

Prerequisites

1. An active Facebook Page where you have Admin or Task Access: Manage Messages permissions.

2. A Meta Business Account linked to the Page.

---

Step-by-Step Setup

Step 1: Connect via Meta OAuth

1. In the DOS.AI Dashboard, navigate to Integrations or your Agent's Channels tab.

2. Click Connect Facebook Messenger.

3. Log in with your Facebook account and select the Facebook Pages you want the AI agent to manage.

4. Grant the required permissions:

   • pages_messaging: Send and receive messages as the Page.

   • pages_manage_metadata: Subscribe webhooks to page events.

   • pages_read_engagement: Read comments and post reactions for auto-reply.

5. Click Confirm Authorization.

Step 2: Select Managed Pages

Once authorized, choose which specific Page(s) to bind to your agent. You can bind multiple Pages to the same agent or assign different agents to different Pages.

Step 3: Configure Comment-to-Inbox (Optional)

1. Under the Page settings in DOS.AI, toggle Comment Auto-Reply.

2. Set trigger keywords or enable for all public comments.

3. Define whether the bot should:

   • Reply to the public comment on the post.

   • Send a private Messenger message with detailed information or a product link.

---

Human Agent Handoff

DOSClaw integrates with Meta Business Suite Inbox:

• When an agent detects that a customer needs human assistance, it tags the conversation as human_takeover.

• If a human operator types a reply directly inside Meta Business Suite or the Facebook Pages Manager app, the AI agent automatically enters standby mode for 24 hours (or until manually released).

---

Troubleshooting

Issue	Cause	Solution
Bot not receiving messages	Webhook subscription dropped	In DOS.AI dashboard, click Re-subscribe Webhook next to your Page.
Permission denied error	Admin rights revoked	Verify your Facebook user account still has full task permissions on the Page.
Standard Messaging Window	24-hour policy restriction	Meta requires messages outside 24h to use approved Message Tags (e.g. CONFIRMED_EVENT_UPDATE).